Delivery Information

To try and help to spread some joy we are now offering FREE UK standard delivery and reduced shipping fees for International deliveries.

Sustainable Packaging: Please note we use aim to use recycled or bio-degradable bubblewrap wherever  possible. Our packing chips, giftwrap and boxes are made from recycled materials. We aim to use only recycled or bio-degradable materials by 2022. 

Timing: We try to always send your goods out to you within 2 days of receipt of your order, and often much sooner.  Don’t worry though, if your order is likely to take longer than 5 days, we’ll contact you.

If you require an order for a particular date please check this is possible by emailing melanie@melodyrose.co.uk. We may be able, depending on the piece(s) ordered, to send out the order within a day of ordering and by express delivery for next day receipt.

All International orders are dispatched using UPS/Royal Mail for smaller orders and DHL Express for  larger International orders. 

UK orders are dispatched with Royal Mail 1st Class Recorded Delivery or UPS depending on the size of your order.  Expect delivery within the UK to be about 2-3 days from dispatch and within Europe and Rest of World to be 5-7 days.

Please provide a delivery address where someone can accept the package, we cannot take responsibility for the parcel being returned.

If you don’t receive your order, please contact directly by email within 7 days of placing your order, quoting your order number and original date of order.

Europe Post-Brexit:  Due to changes in regulations, you may need to pay your countries’ duties when you receive delivery.  This will be collected by the courier.   We are currently unable to calculate these charges in advance of delivery as they are charged by each country in Europe separately.  Please make sure you are aware of these charges.  If these charges are not paid then the parcel will be returned back to us and the cost of shipping  AND the return postage will be deducted from your payment.
 

Please feel free to contact melanie@melodyrose.co.uk for any special orders or delivery requirements. For further information on delivery charges please see below.

Melody Rose Delivery Charges 

 UKContinental EuropeUSA & CanadaRest of the World
Orders up to £35free £12 £15 £20
35.01 – £100.00free £14 £15 £25
£100.01 – £200free £15 £20 £30
£200.01 and overfree £20 £25 £35
Express Next Day Delivery£6 n/a n/a n/a
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